888 Poker FAQ — All Your Questions, Answered

You can deposit using Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer and Pakistani-issued Visa or Mastercard. All transactions are processed in PKR. Other currencies are not accepted and no currency conversion takes place.

The minimum deposit is Rs 100 for Easypaisa, JazzCash, NayaPay and SadaPay. For IBFT bank transfer the minimum is Rs 500. For Visa/Mastercard the minimum is Rs 300. To qualify for the welcome bonus, your first deposit must be Rs 500 or more.

Easypaisa, JazzCash, NayaPay, SadaPay and Visa/Mastercard deposits are credited instantly — typically within 30 seconds. IBFT bank transfer deposits may take up to 2 hours during business hours or up to the next business morning for transactions sent after banking hours. If your deposit has not arrived after these timeframes, contact support with your transaction reference number.

888 Poker does not charge any fees on deposits. The amount you deposit is the amount credited to your gaming balance. Some payment providers — particularly banks for IBFT — may charge their own transaction fees on their end. Check with your bank or wallet provider if you're unsure about their charges.

Yes. In Account Settings under Responsible Gaming, you can set daily, weekly and monthly deposit limits in PKR. Once the limit is reached, no further deposits are accepted until the period resets. Limits activate immediately. Increasing a limit takes 72 hours to come into effect — this delay is intentional to prevent impulsive decisions.

Wait 5 minutes and refresh your account. If the balance hasn't updated, take a screenshot of your Easypaisa transaction confirmation (showing the reference number, amount, date and time) and send it to support@888poker-jit.net. Our team will cross-reference it with our payment processor and manually credit the amount if confirmed. Most cases are resolved within one hour.

Per-transaction limits vary by payment method. Easypaisa and JazzCash have their own wallet limits set by the provider (typically Rs 25,000 per transaction for standard accounts). IBFT and bank card limits depend on your bank. Contact support if you need to make a large deposit and we'll advise on the best method for the amount you have in mind.

No. All deposits must come from a payment method registered in your own name. Deposits from third-party accounts — including family members — are not accepted and will be returned. This is a standard anti-money-laundering requirement. If a third-party deposit is received, it will be refunded and the deposit will not be credited to your gaming balance.

The minimum withdrawal is Rs 500. There is no maximum single withdrawal, though very large amounts may require additional identity verification before processing. Withdrawals are always made to the same payment method used for your most recent qualifying deposit — you cannot withdraw to a different account than the one you deposited from.

Easypaisa and JazzCash withdrawals are typically processed within 30 minutes during business hours (9am–10pm). NayaPay and SadaPay follow a similar timeline. IBFT bank transfers are processed within 4 business hours and arrive same-day for requests submitted before 2pm. Visa/Mastercard withdrawals take 2–5 business days depending on your bank. Processing times may extend slightly during peak periods or public holidays.

Pending withdrawals can be delayed by: incomplete identity verification on your account, outstanding wagering requirements on an active bonus, a security hold following a recent mobile number or password change, or occasional payment processor delays during peak hours. Check your account for any notifications about required actions. If nothing is flagged and processing time has passed, contact support with your withdrawal reference number.

888 Poker does not charge withdrawal fees. The full amount you request is sent to your payment method. Any deductions would come from your payment provider's own transaction charges. IBFT bank transfers are generally free from the receiving bank's side in Pakistan, but check your bank's policy if you're unsure.

Yes — before a withdrawal is approved and sent, you can cancel it from the "Pending Withdrawals" section in your account. Once a withdrawal has been approved and dispatched, it cannot be reversed. We recommend thinking carefully before cancelling a withdrawal, as this can make it tempting to continue playing rather than cashing out your winnings.

Common reasons for withdrawal rejection include: identity not yet verified, active bonus with wagering requirements not yet met, withdrawal requested to a different account than the deposit source, or unusual activity flagging a manual review. Your account will show a rejection reason. If the reason is unclear, contact support and we'll explain exactly what needs to be resolved.

Yes. Your first withdrawal requires identity verification via CNIC. Upload a clear photo of the front and back of your CNIC through the verification section of your account. Verification is reviewed within one business day. Subsequent withdrawals do not require re-verification unless your account details change or a large amount triggers an additional review.

Generally, withdrawals must be made to the same payment method and account used for your most recent deposit. This is an anti-money-laundering requirement. If your original deposit method is no longer available — for example, a SIM card that has been deactivated — contact support and we'll guide you through the alternative withdrawal process, which involves additional identity verification.

New players receive a 100% match on their first deposit up to Rs 10,000. Deposit Rs 500 and receive Rs 500 bonus; deposit Rs 10,000 and receive Rs 10,000 bonus. The bonus is credited automatically — no promo code needed. A minimum deposit of Rs 500 is required to qualify.

The welcome bonus carries a 15x wagering requirement. This means if you received Rs 5,000 bonus, you need to place Rs 75,000 in qualifying bets before the bonus converts to withdrawable cash. Poker hands and slot spins contribute 100% towards the requirement. Sports betting contributions vary by market — check the Promotions page for current rates.

Wagering requirements must be met within 30 days of the bonus being credited. If the requirement is not met within this period, the bonus balance — and any winnings derived from it — will be removed from your account. Your original deposited real-money balance is not affected.

No. Bonus funds cannot be withdrawn until all wagering requirements have been completed. You can withdraw your real-money balance at any time — only the bonus portion and winnings generated from it are locked until requirements are met. When you request a withdrawal before wagering is complete, the bonus portion is forfeited.

The most common reasons are: the deposit was below Rs 500 (the minimum qualifying amount), the deposit was made from a payment method not registered in your name, or you already claimed a welcome bonus under a different account. If none of these apply and your deposit was Rs 500+, contact support with the deposit reference number and we'll investigate.

888 Poker regularly runs reload bonuses (percentage matches on subsequent deposits), cashback promotions, seasonal cricket and PSL betting bonuses, slot free spins offers and tournament buy-in credits. All current promotions are listed on the Promotions page. Players who have set deposit limits or activated cooling-off periods are automatically excluded from promotional offers.

Yes. All bonuses have an expiry date shown in the Bonuses section of your account. The welcome bonus expires 30 days after it is credited. Other promotional bonuses have varying expiry windows — typically between 7 and 30 days. Expired bonuses are removed from your account and cannot be reinstated.

Yes. In Account Settings under Preferences, you can opt out of promotional offers. Some players prefer to play without bonuses because it removes wagering requirement restrictions and allows immediate withdrawal of winnings. If you opt out, existing active bonuses will be forfeited and you will not receive future offers unless you opt back in.

888 Poker offers poker (Texas Hold'em cash tables and tournaments), slots, roulette, card games including Teen Patti and Andar Bahar, ludo games, live cricket score and betting, and football betting. All games are available on mobile and desktop.

Yes. All 888 Poker games use independently audited Random Number Generator (RNG) technology. The RNG is certified by a third-party testing laboratory. Results are genuinely random — the outcome of each hand, spin or roll is determined independently of previous results and cannot be predicted or influenced. We publish our fairness certification details on the About Us page.

Yes. The Live Cricket Score page is accessible to all registered users regardless of whether they have placed a bet. It shows live scores, ball-by-ball updates and match statistics. You do not need a minimum balance or active bet to access live score data.

Texas Hold'em is the primary poker format on 888 Poker, available at cash tables across multiple stake levels and in scheduled tournament formats. Fast-fold poker is also available for players who prefer a higher volume of hands. Additional variants may be added — check the poker lobby after logging in to see the current selection.

888 Poker's Ludo Games are played against real players in real-time. You're matched with other registered players of similar stake level. The dice rolls are generated by a certified RNG. This is real-money ludo — the result is unscripted and genuinely competitive, which is what makes it more interesting than playing against a computer.

Game loading issues are most commonly caused by a weak mobile signal or slow internet connection. Try switching from mobile data to Wi-Fi or vice versa. Also try clearing your browser cache and refreshing the page. If a specific game consistently fails to load on your device, contact support with details of the game name and your device model — some games have minimum browser version requirements.

Yes. Live dealer roulette is available under the Roulette section. Live dealer tables are streamed in real-time with human dealers. Card games including live Andar Bahar and Teen Patti are available under the Card Games section. A stable internet connection is recommended for live dealer games.

888 Poker's Football Betting section covers the English Premier League, UEFA Champions League, La Liga, Serie A, Bundesliga, and selected international football matches. In-play betting is available for major matches. Markets include match result, both teams to score, over/under goals, first goalscorer and many more depending on the match.

Yes. All data transmission between your device and 888 Poker is protected by 256-bit SSL encryption. Your financial data is never stored in plain text. We do not share your personal information with third parties for marketing purposes. Full details of how your data is handled are in the Privacy Policy.

888 Poker provides deposit limits (daily, weekly, monthly), loss limits, session time reminders, reality check pop-ups, cooling-off periods (24 hours to 30 days) and self-exclusion. All tools are available in Account Settings under Responsible Gaming. Self-exclusion can also be activated immediately by contacting support. Full details are on the Responsible Gaming page.

No. 888 Poker will never ask for your password via SMS, email, phone call or chat. Any message requesting your password is a scam. Do not reply, do not share your password, and report the message to support@888poker-jit.net immediately. If you've already shared your password in response to such a message, contact support immediately to have your account secured.

Go to Account Settings, select Responsible Gaming and choose Self-Exclusion, or contact support directly at support@888poker-jit.net. Self-exclusion takes effect immediately. Your account is suspended for a minimum of six months — you cannot log in, deposit or bet during this period. Your real-money balance is refunded within 5 business days. Marketing messages stop immediately.

Contact support immediately at support@888poker-jit.net with "URGENT: Unauthorised Access" in the subject line. We'll lock your account within minutes, review the access logs and initiate a security investigation. Change your password on any other accounts that use the same password. If you received a login alert SMS you didn't initiate, that's your signal to act immediately.

Log in, go to Account Settings and select Responsible Gaming. Under Deposit Limits, choose daily, weekly or monthly and enter the amount in PKR. The limit activates immediately. To decrease a limit, it also takes effect immediately. To increase a limit, a 72-hour cooling period applies before the new higher limit comes into force.

Start with the self-assessment on our Responsible Gaming page. If the results suggest you should take action, use the tools in Account Settings — a cooling-off period or loss limit can make a real difference. If you feel gaming is causing serious problems, activate self-exclusion via settings or contact support. We take these requests seriously and act on them immediately, without judgment.

Yes. Our platform monitors gameplay patterns associated with problem gambling — large deposits after losses, rapid consecutive sessions, unusual bet size increases after a losing run. When these patterns appear, our player welfare team reviews the account and may reach out directly. Players showing at-risk behaviour are also removed from promotional targeting regardless of whether they've activated any tools themselves.